Customer service is the key means of differentiation between companies in today’s highly competitive market place. It can be defined as the ability to offer goods at competitive prices, take orders quickly and accurately, deliver complete orders on time, and provide efficient back up in case of customer query.
The Minster Logistics system offers facilities for improving customer service in all of the key activities, including marketing, telesales, call scheduling, order picking, provisioning, goods receiving, warehousing, transport and accounts
, for example:
Internet Order Entry
The system contains interfaces to enable customers to place their orders via the Internet. If necessary, different product ranges/prices can be offered to different customer groups.
Telesales
Telesales calls can be scheduled for times convenient to (and agreed with) the customer. The customer’s previous purchase history can be used to prompt a list of products on the order entry screen, allowing the operator to suggest order quantities and show knowledge of the customer’s own ordering habits. In addition, the customer’s own product codes and descriptions can be used. Promotional information enables products to be brought to the customer’s attention, such as special offers, substitutions, supersessions and phase-outs.
The customer’s purchase history is used to perform sensibility checking of order quantities.
E-Commerce
E-Commerce is fully supported, for example, EDI, Direct deliveries, Proof of delivery, Contingency orders, Order acknowledgements and Advance shipping notices.
Customers:
The following well-known companies are already benefiting from the
Minster Logistics System
:
Brakes Logistics - To distribute food, cleaning materials, hardware, etc to a number of large organisations including Yates Pub Group, Subway, Debenhams and Mitchells & Butlers.
Marks & Spencer - To distribute food and hardware products to franchises throughout the world.
3663 - To handle contract distribution of food to large catering and retail organisations including Granada, Nandos, BurgerKing, PizzaHut and KFC.
Industrial Supplies - To manage the distribution of cleaning materials and other supplies.
West Mercia Supplies - To distribute any product that a school, college, old persons home, fire station etc purchases from the County Supplies Department. Products include food, hardware, sports equipment, textbooks, exercise books, and many more.
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