The Minster Logistics solution delivers all of the necessary functions to support the teams that Control the whole Supply Chain process
, for example:
• Customer-specific price lists, which can be Comprehensive and/or hierarchical
• Supplier Invoice Matching/Clearing is included to deliver labour-saving efficiencies
• Debt Management is maintained with automated monitoring of Supplier accounts and e-mail of statements/chasing letters
• Financial Ledgers are maintained
• Telesales functions are always fully integrated with the Sales Order processing activities
•
3rd Party Contract Management is a key feature of the application and, as a market leader, we deliver a best of breed solution
More detail on some of the processes that Minster Logistics can support for the central functions that Control the Supply Chain process
……
Debt Management Module
The Debt Management Module automates the process of monitoring customer accounts and chasing for payment. It automatically performs all of the necessary day-to-day activities, only alerting customer support staff when a customer’s debt reaches a nominated age or value. The system caters for customer groupings, (e.g. where several accounts are linked to one main account). In this case, the combined debt of all of the sub-accounts is considered, and statements/letters are sent to the main account.
Customer Statements
Statements can be produced at the end of the month, or if required, customers can be assigned a particular ‘statement’ day within the month. On the appropriate day, statements are automatically produced and can be electronically issued to customers. The statement is produced in Adobe Acrobat format, so customers can print the statement straight from their PC. For those customers who do not have e-mail or fax facilities, there is the option to print the statements and send them by post.
Chasing Letters
The module caters for 3 levels of letter, each relating to a different qualifying age and minimum debt value. e.g.
Level 1 Letter Qualifying age 30 days Min debt value £10
Level 2 Warning Qualifying age 60 days Min debt value £50
Level 3 Legal Warning Qualifying age 90 days Min debt value £100
The system reviews each account every day and, where necessary, chasing letters are automatically generated and issued electronically (or can be printed and posted). The letters are also produced in Adobe Acrobat format.
Checks can be included to ensure that letters are not sent too frequently, e.g. the system can be configured so that it will not send a level 1 letter within 7 days of a previous letter.
Specified customers can be excluded from the ‘chasing letter’ process.
Chasing Activity Log
The module keeps a log of all statements and letters being sent to customers (date, time, letter type, outstanding debt value etc.). Customer Services staff can access the log, and can add further entries to record actions taken, conversations with customers etc.
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